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Resetting Password

To reset a forgotten password, follow these steps:

  1. Open your web browser and navigate to the Elocity HIEV Portal. Login

  2. Enter your registered email address, and click Next. Forgot Password

  3. Click on the Forgot password? link. Forgot Password

  4. Enter your email ID, and click Next. Forgot Password

    After submitting your email address, a password reset link is sent to the registered email ID.

  5. Open your email, and click on the Reset Link. You will be redirected you to a new webpage where you can set a new password.

    note

    Check your email inbox for the password reset email from Elocity HIEV Dashboard. If you did not receive the email, check your junk or spam folder before retrying.


  6. Enter your new password and confirm the password change by re-entering the same password in the designated confirmation field. Ensure that both passwords match exactly to avoid any errors. Reset Password

  7. Click Reset Password. Your password will be successfully updated, and you'll receive a confirmation message. Reset Password

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If you encounter any issues during the password reset process, you can reach out to the support team for assistance.