Signing Up

Congratulations on purchasing the Elocity Smart Charging product!

Follow these steps to sign up on the Elocity Smart Charging network:

1. Contact from Account Manager: After purchasing the product, your dedicated Account Manager will reach out to you to initiate the onboarding process.

2. Onboarding Form: Your Account Manager will share an onboarding form to collect essential details needed for account setup. Ensure all the required information is accurately provided in the form.

3. New User Addition: Once the onboarding form is completed, your Account Manager will add a new user to the system. This user is typically the designated contact person for your business.

4. Email Notification: The designated contact person will receive an email notification containing instructions for account setup.

5. Temporary Password: In the email, a temporary password will be provided. Use this password to log in to your Elocity HIEV dashboard.

6. Create a New Password: Upon logging in, you will be prompted to create a new password.

7. Complete Account Setup: Once the new password is established, follow the on-screen instructions to complete the account setup process.

note

Ensure that the new password meets the security requirements specified by the Elocity Web Portal.

Your Elocity HIEV account is now ready for use. If you encounter any issues during the sign-up process, please contact your Account Manager for assistance.