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Managing Inactive Customers

As part of managing inactive customers, you can perform the following tasks:

Viewing Inactive Customers​

To view all the inactive customers in the system, navigate to Customer > Customers. The following screen appears that displays all the inactive customers under the Inactive Customers tab.Customers

Viewing Inactive Customer Details​

Click anywhere on the inactive customer's record that you want to view. The following screen appears that shows all the inactive customer details:View Customer

Recovering Account​

To recover an inactive account, follow these steps:

  1. Navigate to Customer > Customers. The following screen appears that displays all the inactive customers under the Inactive Customers tab.Restore Customer
  2. From the Select Action drop-down list, select Recover Account. The customer is migrate from the Inactive Customer tab to the Active Customers tab.

Exporting Inactive Customers​

To export inactive customers to a .CSV file, follow these steps:

  1. Navigate to Customer > Customers. The following screen appears that displays all the inactive customers under the Inactive Customers tab.Customers
  2. Click on the Export Customers button.